Information
We are dedicated to providing clear and convenient shipping and return options for our customers in Windsor, Ontario, Canada. Here’s what you need to know about receiving your Vape products from Ak SmokeZ.
Please provide your order details, name, and phone number in the comment section above.
Explore Our OVNS Collection
Discover the variety of Geek Pulse X products available at Ak SmokeZ. From the latest models to essential accessories, find everything you need for a premium vaping experience.
Frequently asked questions
Find answers to common questions about our shipping methods, costs, return policies, and local pickup options. We aim to make your shopping experience as smooth and transparent as possible at Ak SmokeZ.
How do you ship OVNS, and what options are available in Windsor, Ontario?
Currently, we offer delivery by car after you contact our team. This service is local for now, ensuring a quick and direct delivery to your location in Windsor.
What is your return/exchange policy for OVNS products?
We only accept returns or exchanges if the product is unusable or broken upon arrival. Please contact us immediately if you encounter such issues.
How does local pickup work for online orders?
We will contact you with details on when and where to pickup your order. If you have questions please call us.
What is your shipping cost?
Our shipping costs are structured as follows: $5 for deliveries within a 15-minute radius of Devonshire Mall, and $10 or more for locations further than 15 minutes from the mall.
Are there free shipping thresholds?
We currently do not have free shipping thresholds.
What are the conditions for returns?
Returns are only accepted if the product is unusable or broken. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How quickly do you process and ship orders?
Orders are typically processed and shipped once you contact us to initiate the delivery.
Who covers the return shipping costs?
The customer does not need to pay to ship back the item if its unusable or broken
Address
4211 Marlo Crescent,
Windsor, ON N9G 2Y6
Opening Hours
Mon - Fri: 9am - 1am
Saturday: 10am - 2am
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